W Edinburgh

Great location, great facilities, beautiful views

Staff were amazing from check in to check out. Got checked in 4 hours earlier than expected which was great. Concierge were exceptionally helpful and wow what a beautiful hotel. Location is unbelieveble and definetely the best place to stay if you like shopping. Even the room service staff were incredibly kind. Felt so welcomed and treated like royalty.

The staff were excellent, all the staff were extremely helpful, welcoming and friendly. The hotel is modern and the rooms are comfortable, the beds huge are very comfy. The views are very good from the upper floors.

It was an interesting experience in an unusual building.I would have liked to have been higher as the view from our room was a wee bit restricted but we had a view of the castle.I did not like the room as it was not as big s i would have liked.The doors for the shower and toilet looked like they were designed for a morgue.The shower one did not close properly and leaked water.The toilet and shower doors were semi see through which i found a bit alarmingThe wash hand basin was open plan ,which we did not like.It is a spectacular building with great views and staff.

When we arrived Ben at the front door was extremely friendly and very helpful. Checked in at reception and got a room upgrade with views of the Castle which was a lovely surprise. Room was really nice, comfortable bed, great shower . Had booked a table for drinks at the rooftop which has stunning views. Service was good. Table service for breakfast was a nice touch rather than a buffet.